I posted this on their message board.
Rod - you may infact hear form them.
If not, hostonce.com has been pretty good..
From CigarPass to L40:
I will be more than happy to tell the members to stop emailing you once you
bring the account back online so that I may backup our site. Let me know when you have unsuspended our account so I can back everything up, and be done with this whole fiascal.
As far as you stating I asked for the account to be closed, you did nothing
to comply with my request of allowing me to backup my files. The account
still shows it suspended. You clearly stated for me not to reply to the
email, you failed to speak about this matter on the phone. Therefore, you
cancelled our account without consulting me first, simlpy by failing to
communicate with me directly. I received a bill 1 hour before the suspension
of cigarpass.com for this months hosting, therefore, cancellation would NOT
go into affect until the next 30 days.
Regards,
Rod
PS - Why do you never sign your name to any of the emails? This really makes
me believe you are running a shaddy outfit.
From L40.net to CigarPass:
"L40.net Webhosting" <support@l40.net> wrote:
Please send us a copy of the email we said for you not to reply. The only
email that you can't reply to are the ones generated by our system
(do_not_reply@L40.net). But it is not a policy to tell our clients Not To
Reply.
Since you have publicly defamed our company and FALSELY accused us of
terminating your account, we ask that you publicly post on your forum an
apology to us stating that we never terminated your account just that it was
suspended pending investigation from you.
Once you have posted this we will be glad to give you access to your website.
You could have avoided this whole ordeal if you had just read your emails
correctly. Furthermore, this is the first email of you asking for your files
back. All you had to do is ask. We keep getting emails from your users that
we don't want to give you your files back. This is also false.
Chris
ps. We don't sign our names because there are several people who work here.
--
Support Services
L40.net Webhosting
www.L40.net
Chris,
You failed to communicate with me on the telephone, you failed to allow me back into the server. YOU read the emails I sent you, I asked to be let back in, and you told me to put it into the helpdesk. You suspended our account (the members of CigarPass.com) without first speaking with me. You did NOT allow me to investigate your accusations. You know you have several emails from me requesting access into the site. You never gave me the option to investigate this matter. Therefore, you terminated our account.
We could have avoided this whole ordeal if you simply told me you considered 1 photo of a barebreasted woman on the site was "pornographic". You're accusing us of having "pornographic imageS" (yes, plural). If you consider this one image "pornographic", then where are all the others? I would have been more than happy to remove it, but you failed to communicate with me. Not only that, but you accused my site of sending "fecal matter" (aka, feces) to each other. What kind of accusation is this? We are a well established cigar site on the internet, and have been for the past 4 years.
I will not apologize for your actions. What part of failing to communicate do you not understand? You Chris, are the one who falsely accussed us.
The ball is in your court, and it's your decission. You either let me back in and we will resolve this issue right now and part company, and you will never hear from us again. Until then, I cannot tell any one of the members of CigarPass to back off. It's their choice if they wish to voice their displeasure with you. That is NOT considered SPAM, it's called freedom of speech.
Regards,
Rod
Dear Rod,
As stated in our last email by Chris, all you had to do is apologize
for
falsely accusing our company and your account would have been up.
--
Support Services
L40.net Webhosting
www.L40.net
FROM ANGRY USER, POSTED ON L40'S FORUM
I see you have moved a previous thread about this matter into a moderators only forum already.
What I still can't get around is that you accused the owner of cigarpass.com of facilitating the exchange of "fecal matter" via mail.
That idea id soridiculous, I can only guess that a) someone from l40.net didn't read very closely when he browsed the forums and has the cranial capacity of approximately one medium-sized lentil.
Second of all, seeing as the site is a locus of trading and exchanging of packages of cigars (not poo-poo) valued at well over $100, you can imagine the consternation of the members when the site went AWOL for several hours.
If this were a financial or business website dealing with commodities of this value this interruption would be unacceptable. Thus this site can be seen as being in willful disregard of the interests of members who are guilty of nothing.
TO all prospective customers: I highly siggest you run a who is on this company and try calling the number listed. Talk to a real, live person before you commit your money!
JC
RESPONSE FROM THE ADMINISTRATOR AT L40 TO ANGRY USER
moved...
This is not a pre-sale question.
Just an angry person whose site was terminated for having porn and users who were posting questionable topics among other violations of our terms of service.
Feel free to respond.
--------------------
Support Services
L40.net Webhosting