(Not my guitar)
My wife is expecting a package delivered yesterday. DHL has it marked as "delivered". The doorbell cam shows differently. Called DHL to inquire about this, and they said to contact the sender. My wife told them that it seems like a DHL issue if they are saying they delivered it, but it is not here, and we have video evidence that they never stepped foot in our driveway. They said, "contact the seller".
I'm thinking of calling them back and telling them I am going to file a police report for stolen mail, pointing the finger at the DHL driver. They need to prove when and where it was delivered, because I have timestamped video that says otherwise.