All I did was call ask about Spellbounds, gave me a price cheaper than the warehouse here in Texas. Sorry Smokelaw1,my sarcastic twit not an employee. And they had them in stock and a box is now mine. The entire process was painless, most cost effective, and expeditious. Where in is the problem I don't get it, but I did get my cigars. After all isn't that what we're here for?