Frontline Fire and EMS provider/supervisior here. Dealt WITH H1N1 in 2009 and Ebola when it "hit" Ohio in 2014, so here are some random observations/thoughts...
PPE - Everybody is making a big deal about not having enough, which is true. The why of it is a bit more difficult, but basically it boils down to "I thought someone else was going to handle it". Initially we were told we had plenty of gowns and masks, that's not the case. The Governor has appealed to construction companies and other businesses if they have any stocked away.
Line morale - We are a department of 360ish. I am at Headquarters and deal with my guys, the other two shifts, and now Admin. Mayor declared a state of emergency and canceled all leave. I've had to inform two of my guys and their response was "figured it was coming." I've heard rumors of other individuals throwing tantrums - more on that next.
Hazard Pay- this came up on our Local Facebook closed group. Same guys throwing tantrums think we should get hazard pay. Meanwhile Ohio has shut down bars, restaurants, gyms, libraries, etc... And down stream effects are forcing others to make some tough choices. Lots of people not getting pay checks. The complaining got shut down pretty quick, but it's festering.
Calls for service - Ebola was easy by comparison. Easily identified symptoms and verbal screening, "have you traveled to Africa"...
Not so easy COVID-19, community spread and vague, flu mimicking symptoms. So it's N-95s, gloves, stand off distance, minimal contact, and washing your hands.
Lots of people want a trip to the ER to get tested, but that's not happening on several ends. Again locally, if you are not high risk based on age or co-morbidities like chemo or auto-immune disease, the chance of you get a ride to the hospital is pretty small and getting a test is not going to happen at the moment.
Admin- those guys are taking the brunt of it right now. There are a lot of unknowns, that we've kicked down the road from years past. Hopefully we remember some of these lessons going forward.
Hospitals-first couple days were rough, but I think we are on the same page. Most have set up screening tents in the parking lot. They are having the same PPE issues and morale issues.
Hospital Beds - At least locally, we've closed several community hospitals and shifted others to stand alone ERs and out patient clinics. All admits are now funneled to large facilities, meaning fewer beds and taxing the system. I've heard plans are being made to house non-critical patients in hotels, but at this point I think it's just speculation.
Patients--no confirmed cases yet, but 10 in the county and 50+ thirty minutes North. So yeah, I'm pretty sure we've had contact.
Community - it's odd to see the roads empty at 2:00am and other than our pysch population needing to get ahold of researchers at John Hopkins not a lot has changed.
A couple grocery stores have reached out to our Local to see if we need anything. One suggestion was extended shopping hours for Healthcare employees when/if mandatory OT gets to be disruptive.
Let me know if you guys have any questions or interest in this I will try to pop in and give some updates.