How to tactfully inform my B&M

[Dr. Marneaus]

I'm not too friendly or too close with the owners, never really talked to them or anything, but I found a fair ammount of mold in a few boxes of AVO's last night...

How would you go about telling them? Everyone I read about telling the owners says they get all defensive and uptight.

Any suggestions? Or should I just let it be and not buy those cigars, and check everything I do buy?

 

[beyond the band]

Try my approach

"This looks like mold"

 

[jfields]

Tell em they got mold on their AVO's. Fugg em if they get uptight.

 

[Ginseng]

Tell em they got mold on their AVO's. Fugg em if they get uptight.

There you go.

Wilkey

 

[xRanger]

Tell em they got mold on their AVO's. Fugg em if they get uptight.

There you go.

Wilkey

Yep! Tell them.

 

[Dr. Marneaus]

K, next time i go in.

 

[JHolmes763]

I don't think you'll do it. Just say your scared...

 

[Dr. Marneaus]

I'll get it on tape!!!

Not really though. It's sad to see such awesome cigars in moldy ass cello

 

[insight]

lol wait till they insist it is plume.

 

[uptown_isy]

You shouldn't HAVE to say anything. Really, those smokes shouldn't even be on the shelves. It's surprising that the owners don't notice it themselves, and pull them off the shelves. All my cigars in store are looked at on a daily basis. If you don't give a crap about the cigars, you shouldn't even be in the business of selling them. That's my $0.02.

 

[MadMonk]

The trick is not to react or argue with him when he insists it's "Plume".

 

[42]

The trick is not to react or argue with him when he insists it's "Plume".

At one of my previous locals I tried calmly explaining "It really doesn't look like that '07 box of Anejo 77s is covered in plume."

I don't know if they're ignorant, deceptive, or in denial... But it certainly is frustrating. :angry:

 

[themoneycollector]

I experienced this recently, and I just held it in.

Although, I saw what I think was a beetle and pointed that one out - they can't get all defensive with a "plume beetle" remark or something. I just pulled the box and in a low voice (other people around) let the employee know. I'm not 100% it was a cigar beetle, but tiny, white, little worm looking bug certainly looked like one.

 

[Irish]

I usually try to mention it at least once, and typically I try to find the owner or manager (not the kid at the counter who could care less). If they're respondent (or sometimes even grateful), then I'll mention it again if I happen to see something else in the future. Really good owners may even throw you a stick, as long as you take the approach that you're trying to help them out and not just point out flaws in their shop. If I get the old plume excuse (it's white - it can't be plume!), then I just say OK and don't buy anything from that area of the humi, or sometimes even the store.

 

[hermit11]

AVO Tubos always have problems with mold.. When I get them in I open the boxes immediately and take all the cedar linings out. This will prevent mold to develope in most cases. As a B&M you also need to keep a close watch on particular cigars, mostly cigars lined with cedar, regularly to see if any mold is developing.

Does he stock his cigars at temperature controlled humidor(s)? If not, he will have to fight with mold especially during summer time.

If you're close to him, try discussing some of the tactics to prevent mold. If he cares about his customers he will take your advice. If not I wouldn't use that B&M.

 

[Dr. Marneaus]

never met the actual owner, just some of his family that runs the place, but like i said, i never really talk to them. there's a didferent shop i'm really friendly with i;m a "regular" there but i dont go over too often anymore since its far from my new apartment.

I'll let them know, and be sure not to make a scene in front of people.

The tubo's had mold, but a whole box of Domaines looked bad. The celo past the foot was just like poaquewhite and everything looked all gross inside. Not cool.

 

[Matty_Vegas]

Want me to come by and say something???

 

[BlindedByScience]

Tell em they got mold on their AVO's. Fugg em if they get uptight.

There you go.

Wilkey

X3. If they freak out and start making excuses, head for the door.

B.B.S.

 

[badhangover]

Tell em they got mold on their AVO's. Fugg em if they get uptight.

Yeah. Mold is really only excusable (if ever) when in a shop which sells cigars as only a small part of their overall items for sale, as a courtesy to their customers who only occassionally want a cigar (some local wine shops come to mind), and the staff really isn't in the know on how to maintain them. It's inexcusable in a true cigar shop when the mold is readily visible.

 

[whopper]

Tell em they got mold on their AVO's. Fugg em if they get uptight.

Yeah. Mold is really only excusable (if ever) when in a shop which sells cigars as only a small part of their overall items for sale, as a courtesy to their customers who only occassionally want a cigar (some local wine shops come to mind), and the staff really isn't in the know on how to maintain them. It's inexcusable in a true cigar shop when the mold is readily visible.

Even the crappy wholesale cigarette shop in my area that also carries cigars as an afterthought does better than this....:whistling:

Tell them.