I'm not sure if this is the right forum or not, but I must give my greatest thanks to Dylan at Camacho Cigars.
I had recently purchased some bum sticks. I mentioned it to him. All he said was send 'em back and he would take care of them. I got the reparations today. All I can say is WOW! This is the best customer service call I've ever had.
I am intentionally leaving the details out because I only want to explain how Dylan has totally restored my faith in the customer service arena.
Thanks Dylan, and keep on keepin' on!
Cheers,
Chris