CMontoya79
Newb Le professional!
2012 Ford Mustang V6 3.7L base with Automatic Transmission.
Dealer service location: Freeway Ford Denver,CO
1st diagnosed humming noise from suspension/engine are (not concretely distinguishable) as needing replacement of wheel bearings hub assembly rear, and located a leaky drive shaft seal.
Both items were replaced/repaired.
2nd diagnosis after humming noise persisted, previous repair did not resolve: Rear differential replacement. Noise did not get resolved.
3rd diagnosis after humming noise subdued but persisted constantly when driving forward, never in reverse. Water pump replacement.
Noise now present only upon acceleration 20 mph and above and never in reverse. Water Pump replacement did not resolve humming noise.
4th diagnosis humming noise still present upon acceleration, took service manager, technician who last worked on car for rides to demonstrate noise. Head technician took vehicle for a ride on his own to listen for noise. At this time diagnosed with needing replacement of rack and pinion and pinion ring.
Apparently parts not available, needed to order from Detroit. I have been told that Omeara Ford Center is dealer which all others in Denver Metro area get their parts from.
I want to know if Freeway Ford is simply blowing me off and buying time because they don’t know what’s causing the issue and are waiting to hear back from techs/engineers in Detroit, or if they are sincere in needing to wait for parts to arrive and then install.
If after 4th diagnosis and repair, I am still not seeing the issue resolved, I will be taking my vehicle for inspection at O’Meara Ford and if vehicle still can not be diagnosed and repaired. I will be asking for Ford to compensate me what I have paid toward the vehicle and demanding a new car with money paid toward current vehicle to go toward replacement.
The good news. All has been covered under warranty repairs so nothing out of pocket.
Thoughts? Feedback? Advice?
My wife is happy with her '06 explorer (original owners) and I was with my car, until now. So don't say buy X car make.
Dealer service location: Freeway Ford Denver,CO
1st diagnosed humming noise from suspension/engine are (not concretely distinguishable) as needing replacement of wheel bearings hub assembly rear, and located a leaky drive shaft seal.
Both items were replaced/repaired.
2nd diagnosis after humming noise persisted, previous repair did not resolve: Rear differential replacement. Noise did not get resolved.
3rd diagnosis after humming noise subdued but persisted constantly when driving forward, never in reverse. Water pump replacement.
Noise now present only upon acceleration 20 mph and above and never in reverse. Water Pump replacement did not resolve humming noise.
4th diagnosis humming noise still present upon acceleration, took service manager, technician who last worked on car for rides to demonstrate noise. Head technician took vehicle for a ride on his own to listen for noise. At this time diagnosed with needing replacement of rack and pinion and pinion ring.
Apparently parts not available, needed to order from Detroit. I have been told that Omeara Ford Center is dealer which all others in Denver Metro area get their parts from.
I want to know if Freeway Ford is simply blowing me off and buying time because they don’t know what’s causing the issue and are waiting to hear back from techs/engineers in Detroit, or if they are sincere in needing to wait for parts to arrive and then install.
If after 4th diagnosis and repair, I am still not seeing the issue resolved, I will be taking my vehicle for inspection at O’Meara Ford and if vehicle still can not be diagnosed and repaired. I will be asking for Ford to compensate me what I have paid toward the vehicle and demanding a new car with money paid toward current vehicle to go toward replacement.
The good news. All has been covered under warranty repairs so nothing out of pocket.
Thoughts? Feedback? Advice?
My wife is happy with her '06 explorer (original owners) and I was with my car, until now. So don't say buy X car make.