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Should retailers replace worm eaten cigars?

Kid Montana

Kid Montana

Well-Known Member
Joined
Mar 28, 2010
Messages
1,346
Location
Here in the Dark
I recently purchased a sampler of Ashton ESGs from a well liked and well known retailer and one of the sticks arrived worm eaten. I sent an email asking for a replacement but no response. Should retailers be expected to replace damaged cigars?
 
At my local B&M the owner usually replaces cigars that have worm signs. It's not good for their reputation to not do so.
 
Yes, they should replace it if they want to keep you as a customer. Try calling them...
 
If one arrived with worms the others might have them also. Smoke those stogies PRONTO!
Burn those bastards.
 
Absolutely they should be replaced. Keep us posted as to the results of your phone call. ???
 
If they are a respected vendor like you say, they should be doing everything in their power to make it right. Keep us posted on the progress.

Also, I would do some worm/beetle prevention on the other sticks that you received at the same time before letting them anywhere near your humi. Would suck to have your whole collection destroyed by this...
 
2K6TBSS said:
If they are a respected vendor like you say, they should be doing everything in their power to make it right. Keep us posted on the progress.

Also, I would do some worm/beetle prevention on the other sticks that you received at the same time before letting them anywhere near your humi. Would suck to have your whole collection destroyed by this...
Click to expand...

I sent a followup email with an attention catching title. The first was just a response to our previous traffic.

I put the cigars in the freezer for three days. Hopefully that'll kill 'em. Since the cigars are cello'd and all came out of different boxes at the store (2x of each size/year ESG), I'm confident my risk control measures have worked.
 
Unless it's a commercial freezer that's set at -40F, the eggs are still viable.

Doc
 
Got in contact with 'em and they were extremely apologetic and showed they are the stand up organization that I knew they were; even the best get bit by beetles. Not really sure what happened to the lost message but they're fixing it. No harm no foul.
 
Glad to hear they made it right for you.

Excellent customer service is irreplaceable and rewarded with repeat business from me whenever I have an issue that gets resolved.
 
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