Commending a cigar company for Great Customer Service

[bluue13]

In light of some of the bad customer service experiences some people have had recently, I just wanted to take the time to commend Habana House for making me a very happy customer.

I recently purchased (After reading Greg's review) some Don Pepin Garcia My Father Le Bijou 1922 petite robustos from this fine cigar retailer. A few days after I placed my order I received not only a phone call but also an email from them letting me know there was going to be a delay in my order. It turns out they went to grab my sticks from the shelf but upon opening the box noticed that the remaining sticks were not in, what they considered, proper quality to send out. They told me they had some others on order and would send mine out as soon as the order came in. I let them know that this was perfectly ok with me and not to worry about the wait.

A week later I received an update from them letting me know that their shipment from Garcia cigars had become delayed but they were working on expediting some boxes and would have my order to me very soon.

Well I got my package today and I was pleased to find not only what I had ordered in fine condition but also an extra stick and a hand written note saying they added the stick due to the delay and issues with the order.

I just felt that this is what customer service should be like and that I will no doubt be doing some more business with them in the future. I just wanted to share in case anyone was looking for a good place to order some sticks.


Have a great day everyone!
-Greg

 

[papabear]

In this day and age of discount retailers, rude clerks, and customer non-service, it's very nice to hear about a company that still realizes that without customers they have no business.

Thanks for sharing your story.

 

[T2P]

Many people are diligent about jumping on bad customer service (rightfully so) but we often take good service for granted. Thank you so much for sharing this with us Greg.

 

[CyGar]

Customer service is very important. Would you mind posting the link to the site? I'd like to have a reputable online source and for some reason I'm having problems finding it.

Thanks

 

[bluue13]

I'm not sure of the "Kosher-ness" of posting websites and what not but I will say that if you google Habana House Cigars you should find what you're looking for. Good luck! Like I said, good customer service so I hope the same holds true for anyone else.

 

[vortex]

Always good to hear! Thanks for sharing.

 

[CyGar]

I'm not sure of the "Kosher-ness" of posting websites and what not but I will say that if you google Habana House Cigars you should find what you're looking for. Good luck! Like I said, good customer service so I hope the same holds true for anyone else.

Good call, my bad for asking. Not sure why I couldn't find the link but, I'll look again.