CigarManDan
New Member
So the old cbid account has been getting quite a large workout this summer and during this time I picked up a God of Fire from them, and this is where the problem started.. I received the GOF (2005 Don Carlos) and to my horror when I opened the box there was not only damage to the cigar wrapper, but what looked to be a beetle hole in the wrapper.. I have never had any issue with beetles in the past even from smokes coming in from overseas during the summer :whistling: , so I was quite taken back when I first noticed this..
I know most factories especially the Fuentes do major freezing of tobacco before they are sent out for sale to prevent this from happening.. While the alarm in my head is going off I kept telling myself not to worry these must be just rips in the wrapper.. I removed the cigar from the cello and proceeded to tap the foot of the cigar on some white paper, and that's when the panic set in.. From the droppings falling out of the foot of the cigar I knew this stick was tainted and had to be brought to the attention of cbid..
After coming to the conclusion of having beetles in this stick I sent cbid an e-mail explaining the problem, I was told that I would receive a replacement cigar and to send the bad one back when the new one arrives.. I will add that because I sent the same e-mail twice I got a response from two different reps, one of which told me based on the pics I sent that I shouldn't worry and beetle damage looks different than what my pics have shown.. :angry:
While I understand that the result is beyond cbids control, I was willing to deal with the inconvenience of waiting for the replacement stick to show up and send back the bad one. Well after a few days go by my replacement shows up.. To my surprise it's the wrong cigar, they sent a Carlito instead of the Don Carlos.. Great, now I have to explain the situation again and wait even longer for the correct cigar to show up.. Also, during this time I had a shipment of two different boxes of cigars arrive from cbid bone dry from not being able to be delivered because of IKE. This isn't a knock on cbid because they had no control over this, but it did add to my frustration because a new rep dealing with this issue told me just to stick them in a humidor for a weeks and they will be fine :angry: I told them I wanted an exchange and they honored the request..
Now to get back on track, after I notified the previous rep that was handling the beetle issue I receive an e-mail today saying that she needs me to send both cigars back for a full refund.. She attempted to blame the "web team" for not putting up the correct description on the website.. ??? How does that fit into the equation at all? Here is how I see it…I was sent the correct cigar the first time with the damage then she sends me a incorrect replacement cigar and it's some how the web teams fault? I also happen to like the price I paid for the cigar.. All I'm asking for is a smokeable cigar at the price I won it at.. How am I being ridiculous here??
Below are some of the pics I sent c-bid of the beetle damage..
Beetle hole.
I do believe this is just a blemish on the wrapper, but the first hole is beetle damage..
I forgot to take a pic of the droppings on the white paper, but you can still see some that fell out of the cigar while in the baggie..
I know most factories especially the Fuentes do major freezing of tobacco before they are sent out for sale to prevent this from happening.. While the alarm in my head is going off I kept telling myself not to worry these must be just rips in the wrapper.. I removed the cigar from the cello and proceeded to tap the foot of the cigar on some white paper, and that's when the panic set in.. From the droppings falling out of the foot of the cigar I knew this stick was tainted and had to be brought to the attention of cbid..
After coming to the conclusion of having beetles in this stick I sent cbid an e-mail explaining the problem, I was told that I would receive a replacement cigar and to send the bad one back when the new one arrives.. I will add that because I sent the same e-mail twice I got a response from two different reps, one of which told me based on the pics I sent that I shouldn't worry and beetle damage looks different than what my pics have shown.. :angry:
While I understand that the result is beyond cbids control, I was willing to deal with the inconvenience of waiting for the replacement stick to show up and send back the bad one. Well after a few days go by my replacement shows up.. To my surprise it's the wrong cigar, they sent a Carlito instead of the Don Carlos.. Great, now I have to explain the situation again and wait even longer for the correct cigar to show up.. Also, during this time I had a shipment of two different boxes of cigars arrive from cbid bone dry from not being able to be delivered because of IKE. This isn't a knock on cbid because they had no control over this, but it did add to my frustration because a new rep dealing with this issue told me just to stick them in a humidor for a weeks and they will be fine :angry: I told them I wanted an exchange and they honored the request..
Now to get back on track, after I notified the previous rep that was handling the beetle issue I receive an e-mail today saying that she needs me to send both cigars back for a full refund.. She attempted to blame the "web team" for not putting up the correct description on the website.. ??? How does that fit into the equation at all? Here is how I see it…I was sent the correct cigar the first time with the damage then she sends me a incorrect replacement cigar and it's some how the web teams fault? I also happen to like the price I paid for the cigar.. All I'm asking for is a smokeable cigar at the price I won it at.. How am I being ridiculous here??
Below are some of the pics I sent c-bid of the beetle damage..
Beetle hole.
I do believe this is just a blemish on the wrapper, but the first hole is beetle damage..
I forgot to take a pic of the droppings on the white paper, but you can still see some that fell out of the cigar while in the baggie..
