ggiese said:TWCigars is looking to drum up business - PERIOD... I think we can all agree on that. Maarit's not in here posting congrats or happy birthday's to any of the members. Until such time, TW is fair game for criticism. They've not established themselves on this board (or any other, for that matter) as being good and kind in their service or attitude - maybe in individuals minds, but not as a whole.
If TW is overcharging on ANY of their cigars - I don't think it's out of line for ANYONE to point it out. And I, for one, find it VERY distasteful that the retailer would call the person who calls them on it "in need of professional help."
If it were me in TW's position, I would give an honest explanation for my pricing. I hear through the grapevine that Maarit states she must obtain her Opus cigars she sells from other retailers - she does not get them from Fuente. I would make sense she would have to charge a premium for them. Okay, Maarit - explain it that way and leave it for the audience to decide whether you're gouging or not - or if they want to purchase your overpriced Opus cigars.
I have to be honest - I'm glad KB was posting what TW was doing. And I'm glad he's making other BOTL's at other boards aware of it too. I'll make my own choices of whether or not I choose to do business with them based upon two things - 1) price/value and 2) customer service. At least for the Opus X's - and responses to KB (and others I've heard Maarit has messaged also), I'm not impressed with either. Okay - so why is that such a hard concept for others to understand?
All of the others that jumped on the messenger for the message (Neuromance, et al) - take a step back. Maarit - I'd be more than happy to hear your explanation - in public for all to see - not in private PM's lambasting established members. If you have a problem with that - I'd suggest there's something fishy going on...
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Well put.
I too am wondering why this is such a hard concept to understand myself.
I'd also love to hear a logical explanation from TWCigars and have been waiting for one since they were called out on cigarsmokers on 10/06/05 :0
And IF the explanation they give was what ggiese heard through the grapveine, why couldn't they just have said that all along instead of the unprofessional route they took with KB?