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Padron Anniversio "A"
- Thread starter Mike33
- Start date
WOW! As eveyone was already saying, Famous screwed up the price and its now at MSRP....$320 a box!!!! I already have my order shipped and charged for $160, anyone else who ordered were very lucky!!!
This isn't luck, this is a stand up vendor that made a mistake and was selling below his cost. Again, below his cost. Not only is he sending you free cigars as far as he is concerned, he is also giving you some cash out of his pocket. The right thing to do for a stand up BOTL, or any honest person would be to offer to not accept the cigars. This is dishonest and based on past events, not acceptable behavior here at CP.
Al
grateful1
Oh My!
- Joined
- Feb 6, 2006
- Messages
- 19,723
WOW! As eveyone was already saying, Famous screwed up the price and its now at MSRP....$320 a box!!!! I already have my order shipped and charged for $160, anyone else who ordered were very lucky
This isn't luck, this is a stand up vendor that made a mistake and was selling below his cost. Again, below his cost. Not only is he sending you free cigars as far as he is concerned, he is also giving you some cash out of his pocket. The right thing to do for a stand up BOTL, or any honest person would be to offer to not accept the cigars. This is dishonest and based on past events, not acceptable behavior here at CP.
Al
From their site <under Help/Sales>
6. Sale prices are subject to change without notice.
We're also human! On occassion, prices or quantities shown may be incorrect. If you find an error with the sale price or box/bundle quantity, please refer to the item's respective page, on our web site, or contact Customer Service for clarification.
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Did I miss something here?? AL, I work in retail unfortantly, and I have had to give away quite a few things WAY BELOW cost because of a pricing error. This is part of business and its good customer service. I do not feel the people that get a deal on this are dishonest, I am happy that they got a "steal" and we were doing right by upholding our mis-advertising.
I know Famous is a great vendor, I've used them for three years now and have spent quite a large chunck of change with them. They have always been great to me and I will continue to use them in the future.
I do not feel by my accepting these cigars I will be dishonest nor a "bad" person/BOTL. I was probably over-zealous in my happiness at the expense of Famous, but I do not feel I did anything out of line.
Mike
Mike, please don't take this a direct attack on you. This is about a code of ethics here at CP that we follow and to accept these would be out of line with what a BOTL is all about. As a shop owner, I have also made mistakes and more or less given things away. Heck, I even give things away on purpose some times, but that's my mistake and I have to eat it. For someone to knowingly get something at the wrong price and not try to do the right thing is very dishonest. If I gave you $40.00 change on a $10.00 purchase that you gave me a $20.00 would it be honest to keep that money? It's not about what Famous is willing to do, it's about doing the right thing.
Al
Al
From what I've seen here in my short time at CP, I still don't see how I or the other people who purchased this have done anything wrong. The example you are using can not be applied in this case. Of course I am going to give someone back money if he gives me too much change back. However, as a business, if you post a price, how are we (the customer) supposed to know it is not correct? Famous did the right thing by giving their customers the product at the price that was quoted.
I have given $3000 lawnmowers away for $2000 because of a pricing error before. I did not think badly of the customer, nor did I feel it was his responsibility to decline buying the mower because of my mistake. Once again, Famous did the right thing in this case and I feel that I have done nothing wrong. This is really a case of differing viewpoints, so I do not feel like you have made any personal attack. I just don't agree with the principle of your argument. No offense taken and no hard feelings.
Mike
I bought a box, and am keeping less than half because I thought it would be nice for a couple of folks here to have some of these in exchange for what I paid (in cash or other cigars). I bought them at what I thought was a fair, albeit expensive price. No way am I willing to pay double that.
So if I don't break the agreements I made with the other guys, and don't offer to return the cigars, I'm dishonest and not a stand up BOTL in your eyes?
This seems to be the week in which I'm discovering the retailers with whom I won't be doing any business in the future.
Famous will continue to get my orders, as it has for many years.
Edited to say - If what I wrote above sounds harsh, I apologize. But puffstuff's post struck me as really condescending and judgemental.
I've worked in one industry or another for more than 20 years. You offer something at a price, and the buyer chooses whether or not to purchase it at that price. In the checkout at a supermarket, if I'm charged differently than was asked (higher or lower), I'll say something. If I buy something at the price offered, I don't think I have any moral *obligation* to return it. That said, I mentioned on another thread earlier that if other folks weren't involved, I might have returned these because I feel kinda bad for whoever at Famous screwed this up.
To call into question the honesty and integrity of someone who decides to keep these is really low, IMO, and not in keeping with the general tenor and pervasive air of goodwill here at CP.
No, it is not low, it's real. Did you ever think that this person has a family and you are taking food off of their table because of your greed. The least you could do is offer to pay the amount that would bring it up to his cost. Being the good guy that he is, he would probably refuse. If your conscience is clear, good for you. This is taking advantage of someone's mistake, if your o.k. with that, that's fine to. Just don't bring your arrogant, no nothing, newbie ass around here and try and convince anyone that you're doing the right thing. It won't happen.
Al
AVB
Jesus of Cool, I'm bad, I'm nationwide
- Joined
- Nov 14, 2003
- Messages
- 23,408
I don't agree puffstuff and being insulting isn't going to help anything. Who's to say that a price isn't "special" for a limited time. How is CompUSA going to sell 160GB hard drives next Friday for $20? You pay the asking price, if the company informs you they made a mistake and the price is going to be XXX you have the option of buying it or not. If the company chooses to honor the original price then the value of good customer service is at least equal to the dollars they didn't get otherwise they wouldn't do it.
I'm sorry, but that's just silly.
Look around. I think you'll find I'm not the monster you're making me out to be.
Anyway, this exchange is becoming demeaning to our host and to this community. You can have the last word, be it kind or unkind.
Sorry folks for my part in this...
I spoke to them this morning and the price was a mistake. I'm not trying to one up or get the last word here. This is a moral and ethical question that should be addressed. AVB you are right in the last part about customer service, Famous is doing the right thing, but it does not releive the other parties moral obligation to do the right thing. If you believe you are not doing anything wrong that's fine. I disagree and Tigger I apologize for insulting you.
Al
Just to add (so much for the last word...):
After a little more thought, I got off the phone a few minutes ago with a rep at Famous, and offered to make them whole (cover their cost for these).
I did so because I was concerned that someone - an individual - might lose his (or her) job over this, and not be able to provide for his family. I don't believe for a moment that an error like this is going to break Famous, or deprive its owner's family of food.
I was assured that no heads are rolling there, and that there was no need to pay any more.
As far as your apology goes puffstuff, I'm pretty thick-skinned - particularly when it comes to exchanges on the internet. More useful would be an apology to this community, I think. It's a really great place.
After a little more thought, I got off the phone a few minutes ago with a rep at Famous, and offered to make them whole (cover their cost for these).
I did so because I was concerned that someone - an individual - might lose his (or her) job over this, and not be able to provide for his family. I don't believe for a moment that an error like this is going to break Famous, or deprive its owner's family of food.
I was assured that no heads are rolling there, and that there was no need to pay any more.
As far as your apology goes puffstuff, I'm pretty thick-skinned - particularly when it comes to exchanges on the internet. More useful would be an apology to this community, I think. It's a really great place.
IgwanaRob
I'm just 2 people short of a threesome
- Joined
- Jun 8, 2005
- Messages
- 2,210
<snipped long reply>
I just typed a long and boring diatribe (yet quite intelligent and insightful
), but I think I'll keep it simple instead. Famous did the right thing, morally as well as legally, and they should be applauded for not even blinking at this. Nobody 'got what they deserved', nobody was entitled to anything here, but some people did get an unexpected deal. That's all it is in a nutshell.
Karma, PIF, being 'stand up', do onto others - just somethings to think about... or not.
I just typed a long and boring diatribe (yet quite intelligent and insightful
), but I think I'll keep it simple instead. Famous did the right thing, morally as well as legally, and they should be applauded for not even blinking at this. Nobody 'got what they deserved', nobody was entitled to anything here, but some people did get an unexpected deal. That's all it is in a nutshell.Karma, PIF, being 'stand up', do onto others - just somethings to think about... or not.
Al,
IMO, with all due respect, that's a bit harsh. Tim's behavior on this forum has been exemplary. I think you've made your viewpoint clear, and it's not unreasonable. But I think we've also seen a couple of reasonable counterpoints. Let's not conflate moral obligations with obligations relating to retail performance.
Thanks for proferring an apology. That's a positive thing.
Tim, you went above and beyond.
Wilkey